Give me a break- must be a competitor(poor rating below) - I have used Russo for 15 years and have referred endlessly- always a very meticulous, efficient, price is competitive but work is exemplary. Always answer phone and/or respond within an hour- Highly recommend and ALWAYS will.
This company did some work for us. They did a terrible job. We had to have someone fix the job that Russo Plumbing supposedly did. Then, the next day we found out that they had caused flooding in our downstairs neighbor's condo. I tried to get in touch with them for help, nobody would return my calls. They even cashed the check we had written them after we told them not to. So we paid $250 for them to come out and do nothing but cost us more money! I am going to take them to Small Claims Court. This has been terrible.
I have used Russo 3 times in the 2 years I've had this house. Once was to fix the problems that another plumber made worse. More recently, they replaced our boiler in less than a week (just before Thanksgiving) when the Oil company (that we have a service contract with) said it would take 6 weeks. They were also Thousands of dollars below what the oil company quoted!
These guys rock!
And even if they did do the job correctly, they are still so over-priced it's insane! Who do they think they are, doctors?
I called Russo plumbing because my hot water heater was leaking steamy water all over the basement. The heater was still covered under warranty but I was told they couldn't get anyone out there for several days. They told me to try Craig's List and subsequently hung up on me. Terrible, terrible, customer service!
THEY KNOW WHO I AM AND I HOPE THEY READ THIS. I don't want anyone else to get royally screwed by these crooks.
Ralph D Russo Plumbing Heating is a US Plumber based in Stamford, New York. Ralph D Russo Plumbing Heating is located at 52 Larkin St, Stamford, CT 06907, USA.
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